Questions
Before you write
Do you take payment on the website?
No. Horizon Tours is an inquiry desk. You send what you need, we reply with availability and a written price, and any payment is arranged offline. There is no card checkout.
Will I receive a ticket or a visa automatically?
No. A flight inquiry is a request for us to check fares and, if you agree, arrange the ticket with an airline or consolidator. A visa inquiry is help with documents. Airlines issue tickets. Governments decide visas.
How fast do you reply?
We aim to reply by the next working day to the email and WhatsApp number you send. Weekends and public holidays in Tanzania can add a day.
Can you arrange halal meals and prayer timing?
Yes. Say so in the inquiry. Safari lodges and Zanzibar kitchens can usually accommodate halal food; we confirm it with the property rather than assume.
What is an indicative price?
A starting figure so you can see the shape of the trip. Park fees, seats, and hotel rates move. The price in our reply is the one to rely on, and only once you have accepted it.
Do you share my details?
We use them to answer the inquiry and, when you agree, to hold a service with a supplier. We do not publish inquiries. Read the privacy note for the full account.
Can I change a request after sending it?
Yes. Reply on email or WhatsApp with your reference number and the change. If nothing has been held yet, the change is simple.
Are the guest stories real?
The four stories on the home page are labelled demo content so you can see the layout. They are not real customers. Real comments, when you have them, can replace them in WordPress.